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Appointments

APPOINTMENT BOOKING

All customers are serviced by appointment only. A credit card on file is required for booking any Color, Treatment, Texturizing, Skin Therapy, or Wellness service.

CANCELLATION POLICY

Please contact the salon via phone or email 24-hours before your scheduled service to cancel your appointment. If 24-hours notice is not given, customers will be charged 50% of your service fee.

As part of our mission to provide each of our professionals with a living wage, we adhere to a strict no-show policy. If you forget or miss your appointment for any reason and do not contact us prior to your appointment start time, you will be charged 100% of the service fee that was scheduled for you.

This policy allows us to accommodate the high demand for appointments and facilitates providing compensation for our licensed stylists, technicians, and professional staff. This policy applies across the board whether booked in person, on the phone, via email, online booking, social media, or otherwise.

RUNNING LATE

Due to the scheduled appointments of all customers, we may need to reschedule your appointment if you are more than 10-minutes late. Give the salon a call and we will see what can be done with your new estimated time of arrival. Purotu will make every effort to accommodate the new arrival time when possible and not reschedule the appointment.

CELL PHONES

To honor our relaxing atmosphere and respect other customers, please refrain from using cell phones out-loud with audio and turn your ringer to silent or vibrate prior to entering the salon.

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Payments

We accept cash, checks, all major credit cards, Apply Pay and Google Pay.

There is a $40 one-time fee per any returned check and payable within five (5) calendar days.

*CASH ONLY for tips

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100% Satisfaction

SERVICE GUARANTEE

We want you to feel beautiful and happy, so if for any reason you are not feeling satisfied with the results of your service, please let us know within 5-days of your service. Your artist or technician will gladly discuss any areas of concern and/or repeat the service to ensure that you are happy with the final outcome.

PRODUCT RETURNS

15-day return policy for all product(s) for 100% refund if customer is not satisfied with the respective product(s). Reasonable amount of product can only have been used in order to receive refund (this will be determined by salon management on a case-by-case basis).

*Note the only exception is all Halocouture products cannot be returned and are non-refundable

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Weather

That salon will be closed during any New Jersey state of emergency. In the event of any inclement weather, a member of the Purotu team will contact you the day of your scheduled appointment to discuss rescheduling. If you do not receive any notification from our team then the salon is open and your scheduled service is still on!

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Parking

There is street parking all around Frenchtown. There are also 3 free public parking lots:

  • One lot is located down by the river taking a left right before the bridge and directly after the The Bridge Cafe on Bridge Street

  • A second lot is adjacent to the Citgo gas station on Race Street across from The National Hotel

  • Another parking lot is on the left before going across the small bridge over the creek by the general store across the street from Napoli’s Pizza and Frenchtown Home and Hardware.

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Safety

At Purotu, cleanliness and safety are of the utmost importance for our customers and employees. Management has implemented rigorous processes to support both.

SANITATION

  • Industry-leading, top-grade air purifiers are operating in the salon

  • All employees are certified in sanitation by Barbicide

  • Provide a single-use cape for each customer to wear

  • Clean and disinfect chairs and stations between each customer

  • Sanitize manicure stations and pedicure bowls after each customer

  • All wash room sinks are cleaned and sanitized after each customer

  • Restroom surfaces are cleaned and sanitized everyday

  • All trash and linen containers are cleaned and sanitized everyday

  • Anti-bacterial soap, hand sanitizers, tissues, and paper towels are provided for customers and employees

  • Best hygiene practices must be followed by all employees

  • Salon is well-stocked with disinfectants, sanitizers, and cleaning supplies

  • We are following a rigorous cleaning schedule to ensure all stations, high-touch surfaces, towels, capes, and products are cleaned and disinfected on a regular basis

SICK POLICY

In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, flu, covid, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with visible symptoms of an illness, you will be asked to reschedule your appointment and charged 50% of your original service to reschedule. This is for your well-being as well as the health of our employees and other customers. Receiving a service when you are sick is not advised. Please wait until you have been well for at least a week before getting your service. If you do need to cancel your appointment, please call us 24-hours before your scheduled appointment, so you are not charged and we will be happy to reschedule your appointment for a time when you are feeling better.

REFUSAL OF SERVICE

At Purotu, we have a zero tolerance policy. We have the right to refuse service to anyone at any time with no refund. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks, racism, threats, any act of violence, harassment or unacceptable, disruptive, abusive behavior and language we feel is inappropriate. Individuals displaying these types of behavior will be escorted from the premises. As licensed professionals, we follow a strict code of ethics. It is very important that a safe environment is maintained for ourselves and each of our clients.

VALUABLES

We suggest that you leave your valuables at home. Purotu cannot be responsible for damaged personal valuables during services and will not be liable for lost or stolen personal items or valuables. Many services include the use of products that have the potential to bleach or otherwise damage articles of clothing so please be mindful of your attire as it is possible for items to get damaged. Please check to make sure that no belongings are left behind at the salon.

CHILDREN

For the safety and relaxation of our customers, children under the age of 12 years old are not permitted in the salon for services or accompanying you while you are having a service. We do not have the facilities to care for children. We feel as a business, children who visit the salon during their parents' appointments or children who are unattended in the waiting area pose a safety issue. We love children, and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.